KYC Policy

1. Purpose

NIXAFIRM operates a Know Your Customer (KYC) programme to verify the identity of all users, comply with financial regulations, prevent fraud and identity theft, and ensure the integrity of our platform.

2. Why KYC is Required

KYC is a legal requirement under the Money Laundering Regulations 2017 and a condition of our FCA authorisation. Completing KYC unlocks full platform features including withdrawals, higher deposit limits, and copy trading.

3. Required Documents

Tier 1 — Basic Verification (required for all accounts)

• Government-issued photo ID: Passport, national identity card, or driver's licence
• Selfie with ID: A clear photo of you holding your ID document
• Date of birth: Must confirm age 18+

Tier 2 — Full Verification (required for withdrawals)

• All Tier 1 documents, plus:
• Proof of address: Bank statement, utility bill, or government letter dated within 3 months showing full name and address
• Nationality confirmation: As shown on ID document

Tier 3 — Enhanced Verification (for large transactions)

• All Tier 2 documents, plus:
• Source of funds: Bank statement, payslip, or other evidence of the origin of deposited funds
• Source of wealth: For cumulative deposits exceeding $50,000

4. Verification Process

• Submission: Upload documents via Dashboard → KYC Verification
• Review: Our compliance team reviews submissions within 24–72 hours
• Result: You will receive an email notification with approval or rejection reasons
• Resubmission: If rejected, you may resubmit corrected documents once per 7 days
• Expiry: Verification may require renewal if your ID document expires

5. Ongoing Monitoring

We conduct ongoing customer due diligence and may request updated documents when your ID expires, upon significant changes in your account activity, following extended inactivity, or as required by regulatory updates. Failure to provide requested documents may result in account restriction.

6. Data Privacy

All KYC documents are stored with AES-256 encryption. They are accessed only by authorised compliance staff and are never sold or shared except as required by law. Documents are retained for 5 years post-account closure per regulatory requirements. See our Privacy Policy for full details.

7. Right to Refuse Service

NIXAFIRM reserves the right to refuse, restrict, or terminate services where KYC requirements cannot be satisfactorily completed. This includes cases where submitted documents are fraudulent, expired, unreadable, or do not match account information provided during registration.